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IITIL v2 Practitioner

ITIL® v2 Practitioner is the next level up following the Foundation level and signifies a deep understanding of the ITIL process. Following the Foundation exam the ITIL® v2 Practitioner is obtained after pursuing at least one the three paths “Release and Control,” “Support and Restore,” and “Agree and Define” and passing at least one of the corresponding exams. The Release and Control (IPRC) path focuses on change management, release management, and configuration management. The Support and Restore (IPSR) path focuses on Incident management, service desk processes, and problem management. The Agree and Define (IPAD) path focuses on service level management, and financial management.

 

 

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Professional's Views

“Leadership for the 21st Century was a transformational experience. It changed my way of thinking about exercising leadership and will make me more effective.”

Participant, May 2007

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