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IITIL v2 Practitioner

ITIL® v2 Practitioner is the next level up following the Foundation level and signifies a deep understanding of the ITIL process. Following the Foundation exam the ITIL® v2 Practitioner is obtained after pursuing at least one the three paths “Release and Control,” “Support and Restore,” and “Agree and Define” and passing at least one of the corresponding exams. The Release and Control (IPRC) path focuses on change management, release management, and configuration management. The Support and Restore (IPSR) path focuses on Incident management, service desk processes, and problem management. The Agree and Define (IPAD) path focuses on service level management, and financial management.

 

 

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Professional's Views

"The MBIT Master program fulfils the need in the highly challenging and competitive technological market for executives equipped with the combined pioneering technical knowledge and managerial skills necessary for the commercialization of technical advances. As the Human Resources Director of a Greek Multinational Corporation, I welcome this program considering its graduates to be a much -needed asset to business in Greece and throughout the region.”

Michalis Proutzos, HR Director, INTRACOM S.A., (Greece)

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