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IITIL v2 Practitioner

ITIL® v2 Practitioner is the next level up following the Foundation level and signifies a deep understanding of the ITIL process. Following the Foundation exam the ITIL® v2 Practitioner is obtained after pursuing at least one the three paths “Release and Control,” “Support and Restore,” and “Agree and Define” and passing at least one of the corresponding exams. The Release and Control (IPRC) path focuses on change management, release management, and configuration management. The Support and Restore (IPSR) path focuses on Incident management, service desk processes, and problem management. The Agree and Define (IPAD) path focuses on service level management, and financial management.

 

 

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Professional's Views

“The Art & Science of Negotiation is a great program, for executives, managers or enterprising individuals who want to improve themselves on negotiation. Nice variety of approaches to the subject, with comprehensive exercises and role plays which covered the range of all types of negotiations. Well structured course which really motivated and challenged the participants while creating value for them.”

Thanos Loutsos (2008), CIO Greece – Regional Services Manager Central East Europe, ING

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