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ITIL v3 Foundation

The purpose of the course is to build a foundational understanding about IT Service Management and the Information Technology Infrastructure Library.
Upon completion of the course the participants are prepared to take the examination for the ITIL v3 Foundation Certificate in IT Service Management.


At the end of this course, you will be able to:
• Identify the principles and concepts of IT Service Management based on ITIL®
• Identify the best practices of implementing ITIL® in an organization
• Define the terminology used in ITIL®
• Identify the concepts and definitions used in the Service Lifecycle.
• Define Service Strategy concepts
• Define Service Design concepts
• Define Service Operations concepts
• Define Service Transition concepts
• Define Continual Service Improvement concepts
• Define the roles, processes, and components within key areas of IT Service Management based on ITIL®
• Prepare the student to take the ITIL® Foundation Certification exam

Who should attend


IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

Course Description

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL®. ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.
This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL®. Students who have attended this course are suitably prepared to successfully take the associated ITIL® Foundation certification test which is a requirement for attending any of the further learning courses (ITIL® intermediate level training) available in this track.

Dates & Schedule

April 2016


ITIL v3 certified instructor

Tuition Fee




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Professional's Views

"Effectively and improved my knowledge about the tactics and techniques.I highly appreciated the simulation exercises, because they pointed out my strengths and weaknesses and enhanced my power of communication and persuasion. I was forced to build consensus in the face of resistance and I could say that the lessons learned helped me a lot. I am still quoting in some conversations this training.”

Roumiana Atanassova (2007), Ministry of Labour and Social Policy, (Bulgaria)




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